What to Expect at a Veterinary Appointment
When you know what to expect at your first appointment, it helps make the process easier for both you and your pet.
Please arrive approximately 10 minutes early to complete out our New Patient Form. To save a bit of time, you can fill out the New Patient Form in advance online.
Meet Your Veterinarian
One of our team members will review your pet's history and discuss their issues. You are welcome to ask any questions you may have, and we'll dedicate time to answering them.
Examination, Diagnosis & Treatment
After your pet has been examined, we will provide you with a diagnosis and treatment options. Your veterinarian will work with you closely to help determine the best treatment plan for you and your pet.
Once your visit is over, we will create a detailed report containing your pet's diagnosis, the discussions we had with you, as well as your cat or dog's treatment plan. We will keep this information on file for whenever you require it.
Our Pet Care Philosophy
We are proud to serve pet owners in Novato and the surrounding area. Our team of veterinary professionals is dedicated to providing state-of-the-art veterinary service and is fully devoted to the health and well-being of your cats and dogs.
Our team is passionate about providing Novato pets with a longer and healthier life through preventive care, specialty surgery and client education.
Read through our hospital's FAQs to learn more about our office policies, payment options, and appointment booking.
- What types of payment options are available?
We expect payment in full at the time services are provided or upon discharge of your pet.
We accept payments by cash, check, Visa, MasterCard, Discover, and American Express.
- Are there payment plans available for my pet’s care?
We are proud to offer our clients CareCredit as a financing option, it has an easy application process that will give you results in just minutes.
- Will I be provided with an estimate of costs?
We will provide you with a good-faith cost estimate of our services prior to treating your pet. However, unforeseen circumstances might arise that could impact your final bill.
We always discuss our written estimates with our clients before they leave our facility, and require a deposit based on our estimate before any further treatment.
- Should I call ahead to book an appointment?
- What is your appointment cancellation policy?
If you need to reschedule or cancel an appointment, please let us know as soon as possible so we may offer the space in our schedule to other clients.
- What types of animals do you treat?
We treat small domestic cats and dogs.
- Where can I purchase my pet's prescription and food?
You can buy all of the medications and specialty food your pet needs either on our online store or at our in-house pharmacy.
- What are the fees associated with a specialty appointment?
You are financially responsible for the initial examination fee and any diagnostics or treatment that you agree to for your pet’s treatment. These payments are due at the time of service.
For further hospitalization, diagnostics, or surgery, we require a deposit that is to be payed in full upfront with the payment when your pet is discharged.
- What are the fees associated with an emergency visit?
We require a deposit payment for all emergency examinations. After the staff and doctors have examined your pet, they will provide you with an estimate for treatment so you can determine a treatment plan.
If your pet needs further hospitalization, diagnostics or surgery, we will require a deposit upfront, with the payment in full due when your pet is discharged.
- Can you help with my pet insurance?
Our team is happy to help you fill out the insurance forms for your pet’s visit.
Pet Owner Resources
Here are some helpful links for your pet's health.